top of page

Serving Residential & Commercial Clients Across the GTA | ✨ Licensed • Insured • Same-Day Service Available

1. Agreement to Terms

By booking a service, using this website, or engaging with Maxquality Carpet Cleaning ("the Company," "we," "us"), you ("the Customer") agree to be bound by these Terms of Service. If you do not agree, do not book or use our services.

These terms apply to all residential and commercial cleaning services provided by Maxquality Carpet Cleaning in Etobicoke, Toronto, and surrounding areas.

2. Services Provided

Maxquality Carpet Cleaning offers the following services:

  • Carpet cleaning (residential and commercial)

  • Upholstery cleaning

  • Area rug cleaning

  • Stain removal

  • Deep steam cleaning

  • Commercial contract cleaning

The specific scope of each job is confirmed at the time of booking. Services not agreed upon at booking are not included in the quoted price.

3.Booking & Scheduling

3.1 Booking Confirmation A booking is confirmed once the Customer receives written or verbal confirmation from Maxquality Carpet Cleaning. Confirmation may be sent by phone, email, or text message.

3.2 Access Requirements The Customer must ensure we have clear and safe access to the areas being serviced at the scheduled time. This includes:

  • Removing fragile items, small furniture, and personal belongings from carpeted areas prior to our arrival

  • Ensuring pets are secured and away from work areas

  • Providing access to water and electricity where required

3.3 Arrival Window We provide an estimated arrival window. Arrival times may vary due to traffic, weather, or prior job duration. We will notify you if we are running significantly outside the window.

4.Pricing & Payment

4.1 Pricing
Pricing is provided as an estimate based on the information supplied at booking. Final pricing may adjust if:

The actual square footage or number of rooms differs from what was quoted
Heavily soiled areas require additional treatment
Additional services are requested on-site
4.2 Payment Terms

Residential: Payment is due upon completion of the service
Commercial contracts: Payment terms are outlined in the individual service agreement
Accepted payment methods: cash, e-transfer, credit card (unless otherwise specified)
4.3 No-Show / Access Failure
If we arrive and are unable to access the property through no fault of our own, a service call fee of up to $75 may apply.

5.Cancellations & Rescheduling

5.1 Customer Cancellations

Cancellations made more than 24 hours before the scheduled appointment: no charge
Cancellations made within 24 hours of the appointment: a $50 cancellation fee may apply
Same-day cancellations or no-shows: a cancellation fee of up to $75 may apply
5.2 Rescheduling
Rescheduling requests made with more than 24 hours' notice will be accommodated at no charge, subject to availability.

5.3 Company Cancellations
If we must cancel or reschedule due to equipment failure, staff unavailability, or emergencies, we will notify you as soon as possible and offer the next available appointment at no penalty to you.

6. Pre-Existing Conditions & Limitations

6.1 Pre-Existing Damage Maxquality Carpet Cleaning is not responsible for pre-existing damage to carpets, rugs, upholstery, or flooring. This includes but is not limited to:

  • Permanent stains, discoloration, or dye damage

  • Worn or frayed fibres

  • Delamination or backing damage

  • Odors embedded deeply in subfloor materials

6.2 Stain Removal We make every reasonable effort to remove stains. However, we cannot guarantee complete stain removal. Some stains (wine, pet urine, bleach, rust, ink) may be permanent depending on fibre type, dye lot, and how long the stain has been set. If a stain cannot be fully removed, no additional discount is applied unless we agreed to a stain-removal guarantee at booking.

6.3 Delicate Materials The Customer is responsible for disclosing delicate or specialty materials (hand-knotted rugs, silk, antique textiles, natural fibres) at the time of booking. Maxquality Carpet Cleaning will not be held liable for damage to materials whose nature was not disclosed prior to service.

6.4 Furniture Movement We move light furniture as part of our standard service where agreed. We do not move heavy furniture, electronics, pianos, or items requiring disassembly. We are not responsible for damage to furniture moved at the Customer's request without written acknowledgment

7. Satisfaction Guarantee & Complaints

7.1 Our Commitment We stand behind our work. If you are not satisfied with the quality of service received, contact us within 48 hours of service completion.

7.2 Resolution We will return to re-clean the disputed area at no additional charge if:

  • The concern is reported within 48 hours

  • The area has not been re-soiled or treated with other products after our visit

We do not issue refunds for completed services except at our sole discretion in cases of verified service failure.

7.3 How to Contact Us Complaints and concerns can be directed to us by:

13.Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.

bottom of page