Privacy Policy
Read the Maxquality Carpet Cleaning privacy policy. Learn how we collect, use, and protect your personal information in compliance with Canadian privacy law.
Maxquality Carpet Cleaning ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website at max-quality.ca or contacting us for services, you agree to the practices described in this policy.
Information We Collect:
We only collect information you give us directly. This includes:
Contact and booking information
- Name
- Phone number
- Email address
- Home or business address / postal code
- Service details (type of cleaning, square footage, preferred date)
- Any notes or messages you include in your inquiry
Website usage information
We may collect basic analytics data (pages visited, time on site, general location by city) through tools like Google Analytics. This data is aggregated and does not identify you personally.
Why We Collect It
We collect your information to:
- Respond to your quote request or service inquiry
- Schedule and confirm your carpet cleaning appointment
- Send appointment reminders or follow-up messages
- Improve our services based on feedback
- Comply with legal or regulatory requirements
We do not sell your information. We do not share it with third parties for marketing purposes.
How We Use Your Information:
Your contact information is used only to communicate with you about the service you requested. We will not add you to a mailing list or send promotional emails without your explicit consent.
If you give us permission, we may:
- Send occasional service reminders (e.g., annual carpet cleaning follow-up)
- Ask for a Google review after your appointment
You can opt out of any follow-up communication at any time by replying to any message or calling us directly.
Cookies:
Our website may use cookies — small files stored on your device — to understand how visitors use our site. We use Google Analytics to track aggregate traffic data.
You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to contact us or request a quote.
How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, loss, or disclosure. These include:
- Secure email and communication tools
- Limiting access to personal data to essential team members only
- Not storing credit card numbers or payment details on our systems (payments handled through secure third-party processors if applicable)
No method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take the protection of your information seriously.
Your Rights:
You can request access to your data or ask us to delete it by contacting us at info@mysite.com.
Policy Updates:
We may update this policy occasionally. Changes will be posted on this page with an updated date.